Your Privacy Matters to Us
At Zaylo, we are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Privacy Policy Overview
This Privacy Policy explains how Zaylo ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our food delivery platform in South Sudan. By using our services, you agree to the collection and use of information in accordance with this policy.
We are committed to protecting your privacy and ensuring the security of your personal information. This policy applies to all users of our mobile application, website, and related services.
Information We Collect
- Personal information you provide (name, email, phone, address)
- Order history and preferences
- Location data for delivery services
- Payment information (processed securely by third parties)
- Device information and app usage data
- Photos and documents for verification purposes
How We Use Your Information
- Process and deliver your food orders
- Provide customer support and respond to inquiries
- Improve our services and develop new features
- Send you important updates about your orders
- Verify rider and restaurant identities
- Comply with legal obligations and prevent fraud
Information Sharing
- With restaurants to fulfill your orders
- With delivery riders to complete deliveries
- With payment processors for secure transactions
- When required by law or to protect our rights
- With service providers who assist our operations
- In connection with a business transfer or merger
Data Security
- Industry-standard encryption for data transmission
- Secure storage of personal information
- Regular security audits and updates
- Limited access to personal data within our organization
- Secure deletion of data when no longer needed
- Employee training on data protection practices
Cookies and Tracking
- Essential cookies for app functionality
- Analytics cookies to improve user experience
- Location cookies for delivery services
- Preference cookies to remember your settings
- You can control cookie settings in your device
- Third-party analytics services may collect anonymous data
Your Rights and Choices
You have the right to:
- • Access and review your personal information
- • Correct inaccurate or incomplete data
- • Request deletion of your personal information
- • Object to or restrict certain data processing
- • Data portability to another service
Contact us to:
- • Update your account information
- • Opt out of marketing communications
- • Delete your account and associated data
- • File a complaint about data handling
- • Ask questions about this privacy policy
Contact Us About Privacy
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email:
getzaylo@gmail.com
Phone:
+211 920 114 270
Address:
Juba, South Sudan
Response Time:
Within 30 days
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
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