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Restaurant Partner Guide
Restaurant Partner Guidelines
Everything you need to know to successfully partner with Zaylo and deliver a reliable, high-quality experience to customers.
Last Updated: September 2026Reading Time: 8 minutes
Partner readiness
Strong service
Accurate restaurant profile
Reliable order handling
Safe, quality food preparation
Customer-first delivery experience
Why partner
Why Partner With Zaylo?
Zaylo helps restaurants reach more customers while giving you the tools to manage your digital orders.
More Convenient Ordering
Receive and manage Zaylo orders digitally from one place.
Marketing Opportunities
Participate in Zaylo promotions and campaigns designed to help restaurants attract customers.
Simple Order Management
Manage your menu, orders, opening hours, promotions, and restaurant information through Zaylo's restaurant tools.
On this page
Our Restaurant Partner Standards
These guidelines help restaurants provide a consistent, reliable experience for Zaylo customers. Following them can also help your restaurant receive orders efficiently, maintain a strong reputation, and build repeat customers.
01
Restaurant Registration & Onboarding
Provide accurate restaurant information and complete the onboarding process so customers can find and trust your business.
- Provide accurate restaurant name, location, phone number, and business information.
- Submit your restaurant logo and clear, high-quality food or restaurant photos.
- Provide an accurate menu with current prices.
- Provide any business or registration information requested during onboarding.
- Review your restaurant profile before going live.
- Complete any onboarding or training provided by the Zaylo team.
- Keep your contact and business information up to date.
Your restaurant profile is often the first impression a customer has of your business. Make sure your information and photos represent your restaurant accurately.
03
Order Management
Respond to incoming orders quickly and keep customers informed through the platform.
- Monitor the restaurant app during operating hours.
- Accept or reject orders promptly.
- Begin preparing accepted orders as soon as practical.
- Follow the preparation time configured for each menu item.
- Contact Zaylo support when an unexpected issue prevents an order from being completed.
- Avoid accepting orders that the restaurant cannot fulfill.
- Keep your restaurant's opening hours accurate.
Order Response
Respond as quickly as possible after receiving an order.
Preparation
Prepare the order within the estimated preparation time shown to customers whenever possible.
Handover
Have the order ready when the Zaylo rider arrives.
Cancellation
Avoid cancelling accepted orders unless necessary.
04
Food Quality & Safety
Every order should be prepared, handled, and packaged with care.
- Maintain a clean and hygienic food preparation environment.
- Use fresh and properly stored ingredients.
- Follow applicable local food safety requirements.
- Handle food safely during preparation.
- Make sure food is properly cooked before packaging.
- Prevent contamination between different foods.
- Pay attention to allergens and dietary information where relevant.
- Ensure food is suitable for delivery before handing it to the rider.
Customer safety comes first. Serious food safety concerns may result in orders being paused while the issue is reviewed.
05
Packaging & Rider Handover
Good packaging helps food arrive safely and in the condition customers expect.
- Use suitable food-grade packaging.
- Make sure containers are properly closed.
- Use leak-resistant packaging for sauces, soups, and liquids.
- Separate hot and cold items where appropriate.
- Include utensils, napkins, sauces, or other requested extras when applicable.
- Check the order against the customer's order before handover.
- Clearly identify the order when necessary.
- Seal packages appropriately to reduce tampering during delivery.
- Have orders ready when the rider arrives.
Before handing over an order
✓Correct customer order
✓Correct items
✓Correct quantities
✓Appropriate packaging
✓Extras included where applicable
06
Pricing, Commission & Promotions
Keep your pricing transparent and understand how Zaylo charges for restaurant orders.
- Keep menu prices accurate.
- Do not add unexpected charges to Zaylo orders.
- Review your commission and settlement information in the restaurant platform.
- Understand the terms of your restaurant partnership agreement.
- Confirm promotional participation before joining a promotion.
- Make sure promotional prices and discounts are correctly reflected in the platform.
- Contact Zaylo if you notice an issue with an order, commission, settlement, or promotion.
Your applicable commission and commercial terms are determined by your Zaylo partnership agreement and may vary by agreement or promotion.
07
Customer Experience
Great food is only part of the experience. Reliable service helps build repeat customers.
- Prepare orders accurately.
- Maintain consistent food quality and portions.
- Avoid unnecessary order cancellations.
- Handle customer complaints professionally.
- Work with Zaylo support when an issue needs escalation.
- Take repeated customer feedback seriously.
- Keep your restaurant information accurate.
- Maintain professional communication with Zaylo riders and support staff.
Our goal: Accurate orders + good food + reliable preparation = happier customers.
08
Restaurant App & Technology
Stay connected so your restaurant can receive and manage orders effectively.
- Keep the Zaylo restaurant app installed and updated.
- Keep a reliable internet connection during operating hours.
- Keep the device used for Zaylo orders charged.
- Enable notifications for incoming orders.
- Make sure restaurant staff know how to accept and manage orders.
- Keep restaurant opening hours updated.
- Contact Zaylo support if you experience technical problems.
Maintaining Your Partnership
Zaylo wants restaurants to succeed on the platform. If a restaurant repeatedly causes serious customer or operational problems, we may contact the restaurant to discuss improvements and, where necessary, temporarily limit or suspend access to the platform.
Issue
Repeated order cancellations
Response
Review and improvement support; repeated issues may lead to account restrictions.
Issue
Consistently inaccurate orders
Response
Restaurant may be contacted for corrective action.
Issue
Serious food safety concerns
Response
Orders or restaurant availability may be temporarily restricted while the concern is reviewed.
Issue
Fraudulent or misleading activity
Response
May result in suspension or termination of the partnership.
Issue
Repeated failure to meet agreed partnership standards
Response
May result in additional review or termination of the partnership.
Before You Go Live
Restaurant information is accurate
Location and contact details are correct
Menu and prices are up to date
Food photos are clear
Opening hours are correct
Staff know how to use the restaurant app
Notifications are enabled
Packaging is ready
Staff know how to handle Zaylo orders
Restaurant is ready to receive customers
Ready to Partner With Zaylo?
Join Zaylo and make your restaurant available to customers looking for great food in South Sudan.